Refund policy

 

SECTION 1 - 30-DAY SATISFACTION WARRANTY
We provide a 30-day satisfaction window for all Timebot Pedometer Watches. You have exactly 30 calendar days from the documented date of package delivery to request an authorized product return or model exchange.

SECTION 2 - HARDWARE CONDITIONS FOR ELIGIBLE REFUNDS
To secure a complete refund, the hybrid pedometer watch must be returned in pristine, original condition: completely unworn, with no scratch marks on the glass crystal or structural casing, with all factory labels attached, and packed securely within the original Timebot product box alongside all instruction sheets. Watches returned with signs of dirt, physical damage, or component omissions will not be refunded.

SECTION 3 - RETURN SHIPPING FEES AND LOGISTICAL RISK
1. The customer bears sole financial and logistical responsibility for paying all international return shipping costs, courier tracking fees, and customs entry charges required to return the item to our Hong Kong warehouse.
2. Original delivery fees collected during checkout are non-refundable.
3. We highly recommend utilizing an international trackable courier service. Timebot Pedometer Watch cannot process refunds for any return shipments that fail to arrive or are fundamentally destroyed in transit.

SECTION 4 - RETURN VALIDATION INSTRUCTIONS
Please initiate your request by emailing info@timebot.co.uk. Once your ticket is approved, ship the watch directly to our centralized hardware returns facility:
Timebot Pedometer Watch (Returns Dept.)
RM 117, 1/F, FONDA INDUSTRIAL BUILDING,
37-39 AU PUI WAN STREET, FO TAN, HONG KONG